Dealer Automation
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  • WhatsApp
  • Instagram
  • Messenger

Every chat becomes a qualified lead.

Dealer Automation answers the customers who message your dealership, using the stock you actually have on the floor. It works out what they want, scores how serious they are, chases the ones who go quiet, and hands your salespeople a lead that is already qualified.

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Connect up to five WhatsApp numbers, plus Instagram and Facebook Messenger.

WhatsAppFatima Noor+971 55 777 8899

A customer is about to message the dealership...

Lead, built as they talk

Brand
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Model
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Variant
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Matched stock
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Intent
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Status
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Email sent to the dealership. A customer has agreed to a visit.

A conversation, and the lead it produces, as it happens.

Why this exists

Every enquiry was being answered one at a time, by hand

A dealership gets the same questions all day, from three different apps, and each one has to be typed out again for the next person. The answers are already sitting in the inventory. What was missing was one place that could give them, consistently, at any hour, and turn the conversation into a lead on the way through. That is what this is.

The messages arrive when the desk is closed

Evenings, weekends and public holidays. By the time someone opens the inbox on Monday, the customer has already asked three other dealerships.

Everyone is answered one at a time, by hand

The same six questions, typed out again for every single person. New or used, which brand, which model, which variant, cash or finance, when can you come in.

The conversations live in three different apps

WhatsApp on one phone, Instagram on another, Messenger on the page. Nobody can say how many leads came from which, or who was left waiting.

It asks what a good salesperson would ask

And nothing the customer has already answered. The stage is worked out from what is known, so someone who writes “2022 Civic, cash, can I come Saturday” is not walked back through six questions they answered in one sentence.

    Greeting

    A message arrives on any of the three channels and a conversation opens.

    Requirement

    New or used, and roughly what the customer needs the car for.

    Brand and model

    Narrowed against the stock you actually have on the floor.

    Variant

    The specific car, with its real mileage, colour and price.

    Payment

    Cash or finance, so the desk knows what it is dealing with.

    Visit or call

    The point where a conversation becomes worth a salesperson's time.

As those facts are established, the lead is built underneath: vehicle interest, payment preference, branch, and an intent score from 0 to 100 with the reasons written down. The moment a customer agrees to a visit or a call, the dealership gets an email.

One inbox for WhatsApp, Instagram and Messenger

Every message lands in the same place, with the same filters and the same lead panel beside it. Search by name, by phone number, or by something that was said in the thread.

  • Up to five WhatsApp numbers per dealership
  • Each number can belong to a branch
  • Agents see their own branch, owners see everything
The unified inbox with a WhatsApp conversation open and the lead panel beside it

Your team opens the app and knows what to do

The first screen is not a report. It is the list of customers who have agreed to a visit or a call and are waiting, what is booked for today, and how the month is going so far.

  • High intent conversations, oldest first
  • Today's showroom visits and sales calls
  • New leads, won, and conversion for the last 30 days
The dashboard showing high intent conversations waiting and today's appointments

See which channel, branch and vehicle your leads come from

Every figure is counted from your own records, never estimated. Each one describes the leads created inside the window you picked and what has become of them since.

  • By day, channel, intent, vehicle, branch and agent
  • Filter to one branch, or look at all of them
  • Day buckets use your dealership's own timezone
The analytics page with conversion figures and six breakdowns

Follow-up automation

The lead who went quiet is the one you were losing

Somebody asks about a car on Thursday evening, gets an answer, and then says nothing. Nobody at the dealership remembers to chase them. This does, twice, in your own words, and then it stops.

  1. Hour 0

    The customer goes quiet

    They asked about a car, got an answer, and then stopped replying.

  2. 24 hours

    First nudge

    One short message about the car they asked about, in your words.

  3. 48 hours

    Second nudge

    One more, and only one. You write it, and you can switch it off.

  4. 72 hours

    It stops

    Nothing further is ever sent. Nobody wants to be that dealership.

Any one of these cancels the rest

Re-checked at the moment of sending, not when the nudge was scheduled

  • The customer replied
  • The lead was won
  • The lead was lost
  • They asked to be left alone
  • The car is no longer available

A whole day passes between scheduling a nudge and sending it, and a lot can happen in one. Checking only at the point it was scheduled is how a dealership ends up chasing somebody who already bought the car.

Everything a dealership actually runs on

Not a chatbot bolted onto a website. The inbox, the inventory, the leads, the diary and the numbers, all in one workspace and all talking to each other.

Qualification that uses the conversation

It reads the whole thread before it replies, so a question that has already been answered is never asked again.

Intent scoring from 0 to 100

High, medium or low, with the signals behind the number stored, so a lead flagged at 2am can be explained in the morning.

Lead pipeline with a full history

New through to won or lost, and every change recorded with who made it and when. Notes are events, so nobody overwrites anybody.

Showroom visits and sales calls

Booked against each branch's real opening hours and existing bookings, in that branch's own timezone.

Follow-ups that stop themselves

Quiet leads get nudged at 24 and 48 hours, and every reason to stop is re-checked at the moment of sending.

An email the moment someone is ready

Sent once per lead, with the customer, the car, the branch and a link straight to the lead. Every send is logged.

Inventory with photos

Add, edit, archive, mark sold. Photos are checked by their actual contents before they are stored, not by their file name.

Branches, each with its own hours

Vehicles, numbers, agents and appointments all belong to a branch, and a branch keeps its own opening times.

Owners, admins and agents

Every permission is checked on the server. Nobody can act on someone who outranks them, and the last owner cannot be removed.

The languages your customers write in

Answered in the language they used, with search and names working in non-English scripts.

An audit trail of every change

Who connected a number, who changed a price, who moved a lead to lost. Recorded as it happens.

One workspace per dealership

Every query is scoped on the server. Another dealership's record is answered not found, never forbidden.

The things it refuses to do are the point

An assistant that guesses a price is worse than no assistant at all, because a customer who was quoted the wrong number arrives expecting it. These are guarantees, not settings somebody can switch off by accident.

It cannot invent a price

Every reply is checked against your data before it is sent. If it contains a figure your inventory does not hold, the reply is replaced with your own fallback message and a person picks the conversation up.

It never offers a car you have sold

The assistant reads from a lookup that can only return available stock, kept deliberately separate from the list your team browses, which legitimately shows sold and archived vehicles.

It hands over when it should

You choose the words that send a conversation straight to a person, such as complaint or manager. The assistant stays silent on any message containing one, before it spends anything on a reply.

Questions dealerships ask first

Do I need to change the number my customers already message?

No. You connect the WhatsApp Business number you already use, and up to five of them if you run more than one line. Instagram and Facebook Messenger connect to the pages you already have.

What happens if the assistant does not know the answer?

It says so, in your own words. You write the fallback message in Settings, and any reply that would have quoted something your inventory cannot support is replaced with it. The conversation then waits for a person, with the customer told that a sales agent will confirm.

Can my salespeople take over a conversation?

At any point. Every thread has a Pause assistant button, and any reply typed by a person is sent as that person rather than as the assistant. You can also set words, such as complaint or manager, that hand a conversation over automatically.

Will the follow-ups annoy my customers?

They are capped at two, 24 and 48 hours after the customer goes quiet, and nothing is sent after 72 hours. Every reason to stop is checked again at the moment of sending rather than when the nudge was scheduled, so a customer who replied, bought the car, or asked to be left alone in the meantime never receives one.

How does it decide a lead is worth chasing?

By rule, not by asking a model. The band comes from what the customer actually did, so agreeing to a visit or a call is high intent, and the score from 0 to 100 is the weighted signals inside that band. Every score is stored with the reasons behind it.

Is my dealership's data visible to any other dealership?

No. Each dealership is a separate workspace and every query is scoped to it on the server. A request carrying another dealership's record is answered not found, because refusing outright would confirm that the record exists.

Stop losing the customer who messaged at midnight.

Create a workspace, add your stock, and connect a number. The assistant answers from your inventory from the very first message.

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